Fitness Studio

• Open 24/7, complimentary for hotel guests
• Equipment: 3 treadmills, exercise bikes, bench, traction station, weights, crunch station
• Reserved for adults; children only if accompanied by an adult

Wellness Suite

• If not included in the room rate, available for exclusive use upon reservation
• Rates: €35.00/hour (1 person) | €60.00/hour (2 persons)
• Hours: daily 10:00 AM – 9:00 PM (last admission 8:00 pm)
• For special hours, beauty treatments or massages, please contact Reception or the Butler
• Holistic treatments performed by our Holistic Practitioner, registered with SIAF under Law 04/2013

Cigarettes, cigars, pipes, heated tobacco & other products

• Prohibited in all common areas and guest rooms, restaurant, bistrot, bar, Wellness Suite, Fitness Studio, and veranda during breakfast
• Permitted in the internal garden (designated ashtrays), except in the presence of children or pregnant women

Non-compliance in rooms will result in an administrative fine and a charge for extraordinary cleaning.

Electronic cigarettes & related products

• Prohibited in: restaurants, bistrot, bar, Wellness Suite, Fitness Studio, and veranda during breakfast
• Permitted in the lobby and common areas, except in the presence of children or pregnant women

Policy in accordance with Italian law (Law 3/2003, DCPM 23/12/2003) and Turin City Regulation (2024).

• Free of charge: children up to 12 years old stay free in a double room with parents
• Extra beds or cribs: available on request
• Babysitting: available on request (extra charge, via Concierge)

Reception staff are available for additional needs of young guests

Small & medium-sized pets

• Welcome in all areas of the hotel and restaurants

Large or non-conventional pets

• Please notify at the time of booking.
• The hotel reserves the right to decline their presence should it pose a potential risk to the safety, comfort, or well-being of other guests.

Welcome kit

• Complimentary: mat, bowl, and door sign

Additional services

• Dog-sitting (on request, extra charge)
• Veterinary service or emergency vet available on request (costs borne by owners)

Veterinary emergency room:

Veterinary Emergency Hospital
+39 011 670 9157 – active 24/7

Any damages will be charged to the pet owner.

Architectural barriers

• All spaces designed to welcome guests with disabilities or special needs
• Rooms with accessible bathrooms available on request

Information materials

• Produced according to accessibility guidelines. Constantly updated

Feedback

• Suggestions can be sent via the “Accessibility” page of our website

• Staff are not authorized to administer medications (including over-the-counter)
• First aid kit available at Reception
• For minor injuries: disinfectant and plasters provided

Emergency numbers

• 112 – European Emergency Number
• 116117 – European number for non-urgent medical care and services
• 1522 – Italian national helpline for victims of violence and harassment

Healthcare assistance

• In case of illness or trauma, please contact Reception, which will activate the most appropriate assistance procedure

On-duty pharmacies

• List available at Reception